FAQ

Find answers to our most frequently asked questions.

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Products Information

From what age/weight can the baby carrier be used?

The Twinie baby carrier is designed for toddlers aged 9 months to 4 years, with a maximum weight of 44 lbs. It’s perfect for supporting your growing child as they start exploring the world with you.

How do I properly adjust the baby carrier to ensure my child's comfort and safety?

To ensure both comfort and safety:

  • Adjust the straps snugly around your shoulders and waist for even weight distribution.
  • Make sure your child is seated in the ergonomic position, with their knees higher than their hips in the "M" shape.
  • Double-check that all buckles and fastenings are securely clipped and tightened.

What are the different carrying positions available with this baby carrier?

The Twinie baby carrier supports:

  • Front carrying on the hip, allowing your child to face outward or snuggle inward for a closer connection.
  • A design that makes it easy to lift and set down your child without hassle.

Is the toddler carrier machine washable?

Yes, the Twinie toddler carrier is machine washable. We recommend using a gentle cycle with cold water and air-drying to maintain its quality and durability.

What is the duration of the warranty, and what does it cover?

The Twinie baby carrier comes with a 1-year warranty. It covers manufacturing defects such as faulty buckles, stitching, or material issues. Wear and tear from regular use is not included.

Is the baby carrier suitable for parents of different body types (petite, tall, plus-size)?

Absolutely! The Twinie baby carrier features adjustable straps and a versatile design that accommodates all body types, including petite, tall, and plus-size parents. It ensures a comfortable and secure fit for everyone.

How can I ensure my baby is correctly positioned in the carrier?

To check if your baby is positioned correctly:

  • Their legs should form an "M" shape, with their knees higher than their hips.
  • Their back should be supported in a natural curve.
  • Ensure their head and neck are adequately supported, especially for younger toddlers.

Can I breastfeed my baby while using the carrier?

Yes, breastfeeding is possible with the Twinie baby carrier. Simply adjust the straps and position your child for easy access while ensuring both of you remain comfortable and secure.

What is the difference between this model and other models?

The Twinie model stands out due to its:

  • Ergonomic hip design, perfect for quick lifts and easy adjustments.
  • Compact size, ideal for active and adventurous parents.
  • Premium materials that combine durability with lightweight comfort.

Find answers to our most frequently asked questions.

Shipping & returns

What if it doesn’t work for me?

At Twinie, your satisfaction is our utmost priority. We stand behind the quality and effectiveness of our products, and we're confident they will exceed your expectations. That's why we offer a 30-day money-back guarantee – to give you the peace of mind you deserve when making a purchase from us.

How long does shipping take?

  • Ordered Before 2PM, shipped tomorrow
  • Standard delivery 4-6 days
  • Express 3 days (UK only)

How much is shipping? Where do you ship to?

We offer FREE shipping to 20+ countries around the world. If you can enter your address at checkout, we can ship to you! We'll be sure to send the correct plug type for your country, too.

How can I track my order?

We will send you a tracking number to your email once your package has been shipped.

Have further questions? Contact us